Independent UK flooring inspection
Flooring reports for ombudsman complaints
When a complaint goes to an ombudsman or another dispute scheme, an independent report can help clarify the technical questions. Send the scheme's instructions before booking.
- Disagreement over whether a fault exists
- Dispute about who is responsible
- Questions over a fair remedy
What we do
We inspect impartially and write a clear report covering the observations, reasoning, conclusions and recommendations. The required format is agreed from the scheme instructions.
We cover the whole UK: London, South East, Midlands, North West, Yorkshire, North East, South West, East of England, Wales, Scotland, Northern Ireland.
Frequently asked questions
- Do you work for the consumer or the retailer?
- Either party can commission a report. Our opinion remains independent and follows the evidence, not the interests of the commissioning party.
- How quickly can you attend?
- We confirm availability and expected report delivery when quoting. Mention any scheme or court deadlines when you enquire.
Related services
LVT lifting, gapping or peaking
Luxury vinyl tile is forgiving, but it fails quickly when the subfloor, adhesive or conditions are wrong.
Independent carpet complaint inspections
Shading, pile crush, visible seams, rucking, shedding and colour differences.
Wood floor cupping, crowning and gapping
Wood moves with moisture.
Get an independent answer
Tell us what is wrong with the floor. We will quote a fixed fee and the earliest date.